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Oyster PAYG query
I had similar happen to me at City Thameslink - all the gates were open
and turned off, the oyster readers on the way 'in' were off, but on the way 'out' were on. Seeing a large poster on the wall saying "oyster users must always touch in and touch out", there were no staff in the station, I touched my card on the working reader, and was 'fined' £5 for my trouble! (My logic for touching 'out' on the way 'in' being I assumed that when the gates were turned off, the 'out' readers were redefined as 'through', otherwise why weren't they turned off as well, or the 'in' left on) However, a phone call to the oyster helpline got me a refund. The downside being like topup, one has to physically touch in, and like you I don't live in London so I had to make another call a few days before my next visit. Anyway, give them a call on 0845 330 9876 (0800-2000) and I'm sure they'll be sympathetic. Alan In article , (John) wrote: *Subject:* Oyster PAYG query *From:* "John" *Date:* Fri, 15 Feb 2008 15:35:50 -0000 I only use my PAYG card very infrequently, but think I've been overcharged. I've registered the card online and checked all the details of journeys I made on one day recently - and they are correct. The problem from my point of view relates to a journey where I didn't touch in but did touch out resulting in a further £4 charge for that day. ....... |
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