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Oyster PAYG query
On 16 Feb, 11:17, (Alan) wrote:
I had similar happen to me at City Thameslink - all the gates were open and turned off, the oyster readers on the way 'in' were off, but on the way 'out' were on. Seeing a large poster on the wall saying "oyster users must always touch in and touch out", there were no staff in the station, I touched my card on the working reader, and was 'fined' £5 for my trouble! (My logic for touching 'out' on the way 'in' being I assumed that when the gates were turned off, the 'out' readers were redefined as 'through', otherwise why weren't they turned off as well, or the 'in' left on) That certainly shouldn't have been the case - if gates are left open for any reason then the Oyster readers on them should remain powered on - though they will only active for the relevant direction (in or out) as shown on the display on the gate. I think that there were a few reports of similar troubles at LU stations when the Oyster system first began, and perhaps staff hadn't fully appreciated the necessity for the gates to remain active at all times even when locked open. The gates at City Thameslink are pretty new, so perhaps the staff there haven't got the hang of things. That's not me making an excuse for them, just providing a possible explanation. If one does ever find oneself in this situation again then, if there is one, use the standalone Oyster reader next to the manual gate (the one that is literally like a garden gate) to touch-in or out as appropriate - this reader will not make any presumption as to which direction you are going - i.e. whether you are entering or leaving the station. That said, the arrangement of there being a manual gate doesn't always exist in newer installations, as it has been replaced by a wide automatic gate suitable for those with luggage or in wheelchairs etc. However, a phone call to the oyster helpline got me a refund. The downside being like topup, one has to physically touch in, and like you I don't live in London so I had to make another call a few days before my next visit. Anyway, give them a call on 0845 330 9876 (0800-2000) and I'm sure they'll be sympathetic. Alan They may well do. If you want to reach them using a geographic number then you can call 020 7227 7886 (though I understand that soon 0845 numbers will be treated by telcos as being part of your free or inclusive calling allowance to landlines). Incidentally did you enquire about / did they offer the possibility of obtaining a refund by cheque in the post? |
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