On 12 May, 22:55, Paul Corfield wrote:
SNIP
This may all be too late and you may be sorted out given you were going
back to the station but if not give my route a try. If you get stuck let
me know and I'll see if I can get someone to read through your posts and
then to check what happened.

Thanks - I'm going to give your route a try.

I went there last night, with a printout of my First Direct bank
account to prove that indeed I had been debited £651 instead of £100
and change, and that nothing had been credited.

Teresa this time was really rude, and she again looked at the receipt
and said that it showed that I had been refunded. I said clearly it
hadn't, and that it had been debited from my account. She said no, a
debit meant that the money had been refunded to me(!)

She was also laughing as she was telling me this, but in a sneery way,
as though I were an idiot for suggesting that it's not a refund. I
reminded her that I actually work in finance and I know perfectly well
what the difference is between debit and credit, and that as far as I
am concerned, it's a debit, hence I've paid it. She still didn't get
it.

She then swiped my Oyster card and said that all she could refund me
was £722.90 (no idea where this number is plucked from) but then I
would have no season ticket. I was aghast. I had the equivalent of
£617.45 credit on there two days ago, she charges me £651.10 and then
says that she could refund me £722.90 and no season ticket. I
explained that somewhere along the road £543.92 has disappeared into a
black hole. She then got stroppy, said that I shouldn't have asked her
to try and get it sorted out quickly and that I should have sent a
form off (eh??) and then said that she wouldn't be able to refund me
anything because the card has now become so mucked up.

I told her I didn't want a refund, I want £543.92 back AND to keep my
Z123 season ticket until 30 December thank you very much(!)

So there you go. I'll give your advice a go. Thanks! The good thing is
I still have my old Gold Card so I can prove I had the card, should
for some reason it be completely wiped clean from the history on
Oyster.

TRISTÁN