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Old February 8th 10, 01:15 AM posted to uk.transport.london
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Default London Travelwatch on OEPs


On Feb 7, 11:26*pm, wrote:

(Offramp) wrote:
Grab these fckers while you can... In the future OEPs are gonna be the
rarest of all rare tickets!


Lump in!


Ha ha! Yeah, can't see this whole charade lasting that long.


Is there any way of getting useful external evidence of having an OEP if
you want to show you have one?


Self-service ticket machines display showing an OEP present on the
card is the best I can come up with! (All Tube TVMs plus some NR
ones.)

Of course an RPI can scan one's Oyster card to check if one is present.

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Old February 8th 10, 04:37 PM posted to uk.transport.london
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Default London Travelwatch on OEPs

In message of Sat, 6 Feb 2010
17:06:47 in uk.transport.london, Walter Briscoe
writes
In message of Sat, 6 Feb
2010 14:53:17 in uk.transport.london, Paul Corfield
writes


[snip]

The issue about the fares leaflets has been discussed before. There are
also a load of questions from Assembly Members in the most recent
Mayor's Question Time on 27th Jan 2010. The responses are on the
relevant part of the Mayor's website.


I confess failure. I found details of the meeting at http://www.london.
gov.uk/assembly/assemmtgs/2010/mqtjan27/agenda.jsp.
There I was pointed to http://www.london.gov.uk/assembly/assemmtgs/2010
/mqtjan27/item06.pdf.
Questions 158 and 228 were all I found that was relevant.
I did not find answers.


I have done further research. I manages to transcribe 151 as 158. The
answer to 228 refers to 151. There is a link from .../agenda.jsp to
http://www.london.gov.uk/assembly/assemmtgs/index.jsp where there is a
link to http://www.london.gov.uk/assembly/assemmtgs/index.jsp#209
where "Written Answers PDF" links to http://www.london.gov.uk/assembly/
assemmtgs/2010/mqtjan27/minutes/written-answers.pdf from which I quote:

Paper fares guide
Question No: 151 / 2010
Mike Tuffrey
Given the introduction of PAYG on National Rail, and significant changes
to Oyster single fares, why was a paper fares guide not available at
stations on or before 2 January 2010?
Answer from the Mayor:
The information leaflet ‘Oyster pay as you go on National Rail’, giving
sample fares, was available at many National Rail stations in December
2009.

A comprehensive paper fares guide was not introduced this year,
following an extensive study of customer usage of previous annual TfL
Fares and Ticketing leaflets. The results found that, in
general, customers prefer to ask station staff about fares, alongside
other questions about journey planning and so on. They do not
proactively seek the leaflet in the station. When shown a copy of the
leaflet, customers found it too complex for their purpose, which is
usually to seek an individual fare or product.

The research showed customers seek simple and tailored information,
appropriate to their needs, for example, on concessionary fares. Three
separate leaflets, which are available at Underground stations and many
National Rail stations, have been produced for 2010:

• Getting around with Oyster
• Getting around with Discounts (concessionary fares), and
• Welcome to London (for visitors).

The TfL website now offers an online fares finder
(http://www.tfl.gov.uk/tfl/tickets/fa...finder/current)
and the Oyster helpline is open seven days a week to help with fares
enquiries.

I find that response a superb mixture of irrelevance and obfuscation.
--
Walter Briscoe
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Old February 9th 10, 12:46 AM posted to uk.transport.london
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Default London Travelwatch on OEPs

Walter Briscoe wrote

where "Written Answers PDF" links to

http://www.london.gov.uk/assembly/
assemmtgs/2010/mqtjan27/minutes/written-answers.pdf from which I

quote:

Paper fares guide
Question No: 151 / 2010
Mike Tuffrey
Given the introduction of PAYG on National Rail, and significant

changes
to Oyster single fares, why was a paper fares guide not available at
stations on or before 2 January 2010?
Answer from the Mayor:
The information leaflet "Oyster pay as you go on National Rail",

giving
sample fares, was available at many National Rail stations in

December
2009.

A comprehensive paper fares guide was not introduced this year,
following an extensive study of customer usage of previous annual TfL
Fares and Ticketing leaflets. The results found that, in
general, customers prefer to ask station staff about fares, alongside
other questions about journey planning and so on. They do not
proactively seek the leaflet in the station. When shown a copy of

the
leaflet, customers found it too complex for their purpose, which is
usually to seek an individual fare or product.

The research showed customers seek simple and tailored information,
appropriate to their needs, for example, on concessionary fares.

Three
separate leaflets, which are available at Underground stations and

many
National Rail stations, have been produced for 2010:

* Getting around with Oyster
* Getting around with Discounts (concessionary fares), and
* Welcome to London (for visitors).

The TfL website now offers an online fares finder

(http://www.tfl.gov.uk/tfl/tickets/fa...finder/current)
and the Oyster helpline is open seven days a week to help with fares
enquiries.

I find that response a superb mixture of irrelevance and obfuscation.



It's not irrelevant to say "We're not providing what {most} customers
want" and I have posted that the NR leaflet "Oyster pay as you go on
National Rail" (and the Tfl Getting around with Oyster) contain example
fares which had no equivalent in the old paper "Guide to Fares and
Tickets" - they were paper only mixed NR and Tfl in 2009.

Thus the old leaflet was a compromise to try and keep it readable and
the new complexities maybe broke it ?

--





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