On Mar 2, 12:44*am, wrote:

In article , (Clive Page)
wrote:

Fortunately I was able to do it on a Saturday when I *think* it is
charged by BT at zero. *If when I get my next bill I find something
different, I shall be really annoyed.

0845 is included in BT bundles now. Mine is 24/7 for calls up to an hour
but the basic option is weekends only. I can imagine some calls to the
helpdesk could go over an hour but not too often.

The poor people who are really buggered by the shutting of the 020 7227
xxxx number are mobile users.

Don't call the helpdesk - contact them via the secure web form here
(select Make a complaint -- Oyster etc):
http://www.tfl.gov.uk/helpandcontact

Also worth leaving it a few days to see if any problem is identified
and a refund automatically issued.

On Mon, Mar 01, 2010 at 09:09:54PM +0000, Clive Page wrote:
In message , David
Cantrell writes
On Sat, Feb 27, 2010 at 12:00:08PM +0000, Clive Page wrote:
So I phoned the Oyster "help" line, which took me another 29 minutes.
I *think* the issue is no resolved, with another refund of around £6.
Does that include a refund for the 29 minutes you spent calling their
scam, errm sorry, "special" rate phone line?
Fortunately I was able to do it on a Saturday when I *think* it is
charged by BT at zero.

That depends on your tariff. And certainly doesn't apply to mobiles.
An awful lot of people don't have a landline any more.

Me having to pay to sort out TfL's mistakes is yet another reason I won't
use PAYG until it's rolled out *properly* south of the river, with my
local station able to do everything.

--
header FROM_DAVID_CANTRELL From =~ /david.cantrell/i
describe FROM_DAVID_CANTRELL Message is from David Cantrell
score FROM_DAVID_CANTRELL 15.72 # This figure from experimentation

In article
,
(Mizter T) wrote:

On Mar 2, 12:44*am, wrote:

In article ,
(Clive Page) wrote:

Fortunately I was able to do it on a Saturday when I *think* it is
charged by BT at zero. *If when I get my next bill I find something
different, I shall be really annoyed.

0845 is included in BT bundles now. Mine is 24/7 for calls up to an
hour but the basic option is weekends only. I can imagine some calls
to the helpdesk could go over an hour but not too often.

The poor people who are really buggered by the shutting of the
020 7227 xxxx number are mobile users.

Don't call the helpdesk - contact them via the secure web form here
(select Make a complaint -- Oyster etc):
http://www.tfl.gov.uk/helpandcontact

Also worth leaving it a few days to see if any problem is identified
and a refund automatically issued.

Not when you're trying to log on to your Oyster account, follow the
forgotten username link and get to a screen saying it can't recognise you
from your details and to ring the helpline.

--
Colin Rosenstiel