I topped up £10 to have £14 on my card by 1 Jan. So far so good.
Journey on Monday White City to LCY shows some oddities. The DLR
touch-out claimed a total fare of £2.50 to leave £10.20 balance, which
means I dropped £3.80. The DLR pad seems to speak a contradicting
story - Oystercard journey history is:

Date Time Station +/- Balance
----- ----- ------- ---- -------
17/01/11 06:36 London City Airport Exit £1.90 £10.20
05:17 White City Entry -£4.40 £8.30
19/12/10 09:40 Heathrow Top-up £10.00 £14.00

1hr19min can't be the reason for a Z123 journey can it? There are
indeed no trips on this card between 19 Dec and 17 Jan (other train
tickets were used instead).

--
Old anti-spam address cmylod at despammed dot com appears broke
So back to cmylod at bigfoot dot com

On Tue, 18 Jan 2011 22:37:49 +0000, Colum Mylod wrote:

I topped up £10 to have £14 on my card by 1 Jan. So far so good. Journey
on Monday White City to LCY shows some oddities. The DLR touch-out
claimed a total fare of £2.50 to leave £10.20 balance, which means I
dropped £3.80. The DLR pad seems to speak a contradicting story -
Oystercard journey history is:

Date Time Station +/- Balance
----- ----- ------- ---- -------
17/01/11 06:36 London City Airport Exit £1.90 £10.20
05:17 White City Entry -£4.40 £8.30
19/12/10 09:40 Heathrow Top-up £10.00 £14.00

1hr19min can't be the reason for a Z123 journey can it? There are indeed
no trips on this card between 19 Dec and 17 Jan (other train tickets
were used instead).

Something seems to have gone wrong on touching in at White City.
14.00 - 4.40 = 9.60 not 8.30.

Was there a bus journey, costing £1.30 that isn't showing up?

In message of Wed, 19 Jan 2011
07:53:07 in uk.transport.london, solar penguin
writes
On Tue, 18 Jan 2011 22:37:49 +0000, Colum Mylod wrote:

I topped up £10 to have £14 on my card by 1 Jan. So far so good. Journey
on Monday White City to LCY shows some oddities. The DLR touch-out
claimed a total fare of £2.50 to leave £10.20 balance, which means I
dropped £3.80. The DLR pad seems to speak a contradicting story -
Oystercard journey history is:

Date Time Station +/- Balance
----- ----- ------- ---- -------
17/01/11 06:36 London City Airport Exit £1.90 £10.20
05:17 White City Entry -£4.40 £8.30
19/12/10 09:40 Heathrow Top-up £10.00 £14.00

1hr19min can't be the reason for a Z123 journey can it? There are indeed
no trips on this card between 19 Dec and 17 Jan (other train tickets
were used instead).

Something seems to have gone wrong on touching in at White City.
14.00 - 4.40 = 9.60 not 8.30.

Was there a bus journey, costing £1.30 that isn't showing up?

I infer you are quoting your online statement.
If you can manage to find yourself at an open Underground ticket office,
you may like to get a paper statement. The usual 10cm one is given by
default; you may want to get a full/long statement which is up to 30cm.
I would not waste effort at a ticket office to get an explanation.

The Oyster helpline 0845 330 9876 is open 8 - 8, each day.
I find there is rarely a queue at 0800 on Saturday or Sunday.
Otherwise, you often wait 10 minutes.

I have paper to resolve:
19/01 10:58 Pre Pay Entry Euston LU £4.40
19/10 11:31 Unstarted - Sev Sisters £4.40

The system did not match my touch out to my touch in.
There should have been one entry:
19/01 11:31 Euston LU - Sev Sisters £4.40

I shall check the online statement, tomorrow, and resolve on Saturday.
--
Walter Briscoe

"Walter Briscoe" wrote in message
...
I have paper to resolve:
19/01 10:58 Pre Pay Entry Euston LU £4.40
19/10 11:31 Unstarted - Sev Sisters £4.40

Well if you take nine months to travel four stops then it is not
surprising you had an unresolved journey!

Peter Smyth

On Jan 19, 3:28*pm, Walter Briscoe
wrote:
[snip]
The Oyster helpline 0845 330 9876 is open 8 - 8, each day.
I find there is rarely a queue at 0800 on Saturday or Sunday.
Otherwise, you often wait 10 minutes.

How often do you call them?! I never do.


I have paper to resolve:
19/01 10:58 Pre Pay Entry Euston LU *£4.40
[19/01] 11:31 Unstarted - Sev Sisters *£4.40

The system did not match my touch out to my touch in.
There should have been one entry:
19/01 11:31 Euston LU - Sev Sisters *£4.40

I shall check the online statement, tomorrow, and resolve on Saturday.

That's bizarre - unless this is a possible OSI time-out - had you
exited Euston NR a bit beforehand having used Oyster PAYG (on London
Midland or LO say from wherever)? Going by what you say, I reckon this
is what you may have done, as the Euston to Seven Sisters fare is
£2.50 (off-peak), whilst the z1-6 NR+TfL 'through fare' is £4.40 (also
off-peak), which is the figure you give above... unless that was a
mistake?

("I have paper to resolve"?)

On Wed, Jan 19, 2011 at 03:28:35PM +0000, Walter Briscoe wrote:

The Oyster helpline 0845 330 9876 is open 8 - 8, each day.
I find there is rarely a queue at 0800 on Saturday or Sunday.
Otherwise, you often wait 10 minutes.

Aren't public bodies meant to have moved to 03 numbers instead of
premium rate 08 numbers? Any idea when TfL will do that?

--
David Cantrell | London Perl Mongers Deputy Chief Heretic

Fashion label: n: a liferaft for personalities
which lack intrinsic buoyancy

On Fri, 21 Jan 2011 11:20:48 +0000
David Cantrell wrote:
On Wed, Jan 19, 2011 at 03:28:35PM +0000, Walter Briscoe wrote:

The Oyster helpline 0845 330 9876 is open 8 - 8, each day.
I find there is rarely a queue at 0800 on Saturday or Sunday.
Otherwise, you often wait 10 minutes.

Aren't public bodies meant to have moved to 03 numbers instead of
premium rate 08 numbers? Any idea when TfL will do that?

*hollow laugh*

B2003

On 21 Jan, 11:29, wrote:
On Fri, 21 Jan 2011 11:20:48 +0000

David Cantrell wrote:
On Wed, Jan 19, 2011 at 03:28:35PM +0000, Walter Briscoe wrote:

The Oyster helpline 0845 330 9876 is open 8 - 8, each day.
I find there is rarely a queue at 0800 on Saturday or Sunday.
Otherwise, you often wait 10 minutes.

Aren't public bodies meant to have moved to 03 numbers instead of
premium rate 08 numbers? *Any idea when TfL will do that?

*hollow laugh*

B2003


I'm afraid that for me this just proves (yet again) that Oyster really
is more trouble than it's worth, stick to paper tickets would be my
advice!

In message of Fri, 21
Jan 2011 11:20:48 in uk.transport.london, David Cantrell
writes
On Wed, Jan 19, 2011 at 03:28:35PM +0000, Walter Briscoe wrote:

The Oyster helpline 0845 330 9876 is open 8 - 8, each day.
I find there is rarely a queue at 0800 on Saturday or Sunday.
Otherwise, you often wait 10 minutes.

Aren't public bodies meant to have moved to 03 numbers instead of
premium rate 08 numbers? Any idea when TfL will do that?


I would love to see chapter and verse on that "meant".

I am quite irritated that 222 1234 recently moved from 0207 to 0843,
where ISTR it is quietly charged at 0.10UKP/minute.
From my landline, 0845 numbers and 020 are toll free with BT.
I pay a small monthly rental for that service.
--
Walter Briscoe

In article ,
(Walter Briscoe) wrote:

In message of Fri, 21
Jan 2011 11:20:48 in uk.transport.london, David Cantrell
writes
On Wed, Jan 19, 2011 at 03:28:35PM +0000, Walter Briscoe wrote:

The Oyster helpline 0845 330 9876 is open 8 - 8, each day.
I find there is rarely a queue at 0800 on Saturday or Sunday.
Otherwise, you often wait 10 minutes.

Aren't public bodies meant to have moved to 03 numbers instead of
premium rate 08 numbers? Any idea when TfL will do that?

I would love to see chapter and verse on that "meant".

I am quite irritated that 222 1234 recently moved from 0207 to 0843,
where ISTR it is quietly charged at 0.10UKP/minute.
From my landline, 0845 numbers and 020 are toll free with BT.
I pay a small monthly rental for that service.

Me too. A nasty habit.

--
Colin Rosenstiel