On Sun, 11 Jan 2004 13:51:46 -0000, "Anon"
wrote:

Large amounts of employees in Tfl including underground management have
e.mail access. The formula is simple:
[snip]

All very lovely except that all queries from the public have to be
referred to the Press and Public Relations office to ensure they are
logged, tracked and answered by the correct person within the
organisation. I would never answer an E Mail on work matters sent to me
directly by a member of the public to my work address without complying
with the required policy.
--
Paul C


Admits to working for London Underground!