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Oyster: still an unreliable rip-off
On Tue, Apr 22, 2014 at 09:31:14AM +0100, Roland Perry wrote:
In message , at 22:28:28 on Mon, 21 Apr 2014, Scott remarked: When I had a difficulty (my own fault) it was corrected very quickly. But too many people encounter problems, not always because they've failed to take a degree in "advanced orienteering at Wimbledon station". I don't even mind that there are problems. What I object to is: * TfL's computers knew that there was a problem with this journey; * TfL's computers knew an email address associated with that card; * TfL's computers could have notified me automatically but didn't. If they'd emailed me to notify me that there was a problem I'd be happy. Well, mostly happy. Once I'd found out that they'd ****ed up, and I'd filled in a form on their website, there was an additional step required. Before they could refund me, they had to talk to me on the phone. Which is a bit of a problem, because I'm deaf, but eventually and with the nice gentleman in the call-centre repeating himself a lot we got it sorted. It's still not obvious that I've been charged the right amount, because working out what the fares should be requires an advanced degree in non-Euclidean economics*, but I did at least get *some* money refunded. Given that I'm not a conspiracy theorist I'm going to assume that I was refunded the right amount. * yes, really. Explain this: Tue 15 Apr 09:15 - 10:14 Thornton Heath - Aldgate East: GBP 5.30 18:49 - 19:56 Aldgate East - Thornton Heath: GBP 5.30 Total: GBP10.60 OK, that looks sane. Same amount in both directions. Thu 17 Apr 09:07 - 10:16 Thornton Heath - Aldgate East: GBP 5.30 18:41 - 19:01 Aldgate East - Victoria : GBP 2.20 19:50 - 20:26 Victoria - Thornton Heath : GBP 2.60 Total: GBP10.10 Apparently if I spend too long hanging around at Victoria, making it think that I made three journeys instead of two, the price goes down. -- David Cantrell | Official London Perl Mongers Bad Influence Erudite is when you make a classical allusion to a feather. Kinky is when you use the whole chicken. |
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