About Us

[email protected] · April 4th 15, 06:07 AM posted to uk.transport.london

In article ,
(Paul Corfield) wrote:

On Fri, 03 Apr 2015 04:01:01 -0500,
wrote:

It turns out looking online today that the exit at Heathrow Terminal 5
may have showed me the correct fare and balance but the system shows it
as an incomplete journey and has charged me £3.45 for it. GOK where that
fare comes from. Incomplete journeys are normally charged more than that
I thought.

Having looked at a TfL booklet I was sent I can confirm that what has
happened is that you've been charged the entry charge - this is £3.45
for a Railcard discount holder travelling off peak. For whatever
reason your exit did not register so the £1.40 was not added back to
charge you the correct discounted fare of £2.05. It looks to me as if
something happened whereby the gate transaction appeared to work OK
"on the ground" but the data hasn't reconciled itself at the centre
hence your account charge showing what it does.

I doubt you can't readily check but I'd be interested to see what the
actual card balance shows as.

Something to watch for on Tuesday then, when I'll be back at Heathrow.

--
Colin Rosenstiel

Thread Tools	Search this Thread
Show Printable Version	Search this Thread: Advanced Search
Display Modes
Switch to Linear Mode Switch to Hybrid Mode Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Where TFL's tube map showing current delays/works?	Jim	London Transport	1	May 12th 07 11:42 AM
Street Map showing tube lines?	Fred Finisterre	London Transport	15	July 14th 05 08:52 AM
Oyster pre-pay balance display	Jill	London Transport	1	January 24th 04 10:16 AM
How Do I Check My Oyster Pre Pay Balance?	Helen Deborah Vecht	London Transport	19	January 19th 04 05:48 PM
Negative balance Oyster on buses	dan	London Transport	10	January 14th 04 10:59 PM

Menu

About Us