wrote:
How can you "expect" people to make use of the web if they do not know
how to? Those commuting might know, but not everyone can do these things?

It took me less time to find that page than it probably took you to post
your original query, and I'm a holder of a retired Freedom Pass, not a
commuter. Incidentally, I'd hope the gates have been reprogrammed so that
they'd know the validity of your pass.

I do agree that the staff should have known, but the rules only changed on
Sunday, and a lot of other things have just changed as well. This was
important to you, but it almost certainly was low on their priority list of
new stuff to learn. As it was important to you, you should have checked it
yourself first online -- it only takes seconds.