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| London Transport (uk.transport.london) Discussion of all forms of transport in London. |
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#1
July 4th 15, 10:57 AM
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Incomplete journey
On 2015-07-02 10:46:06 +0000, David Cantrell said:
On Wed, Jul 01, 2015 at 02:11:10PM +0100, eastender wrote: I forgot to check out of the DLR before getting on the Jubilee at Canning Town and have an excess ?5.20 charge - is there anything I can do about it? Email with your Oyster card number, tell them what journey you did and where you would like to pick up your refund. I completed the online refund request choosing the 'I thought I'd touched in' excuse and it's been refunded, although there's nothing showing in the refund history, only in the journey history. E. |
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#2
July 6th 15, 10:58 AM
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Incomplete journey
On Sat, Jul 04, 2015 at 11:57:15AM +0100, eastender wrote:
On 2015-07-02 10:46:06 +0000, David Cantrell said: Email with your Oyster card number, tell them what journey you did and where you would like to pick up your refund. I completed the online refund request choosing the 'I thought I'd touched in' excuse and it's been refunded, although there's nothing showing in the refund history, only in the journey history. "Refund history" seems to be where they put refunds because of delays. Refunds because of missing touches in/out are, I suppose considered to be corrections to the journey history. BTW, the reason I suggested emailing them is because the idiotic website only allows one refund per month, so I end up having to email them anyway, so I consider that you might as well *only* email them. -- David Cantrell | Pope | First Church of the Symmetrical Internet There's no problem so complex that it can't be solved by killing everyone even remotely associated with it |
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