Just to report success.

Yesterday, after touring 3 underground ticket halls at King's Cross
St.Pancras I found one with only a short queue and then found a member
of staff prowling. He easily keyed in some personal number on a ticket
machine and added the discount to my Oyster card almost instantly. I
was slightly surprised, as given that the facility is so very badly
advertised both by the National Rail and TfL authorities, I rather
expected that nobody much but me had ever wanted to to this.

In fact, as it happens, I had bought a new Railcard with 3-year validity
but he told me their system could at most add two years of discounts to
an Oyster Card, so now I have to remember to do same thing again in
October 2017, not Oct 2018 when the Railcard itself expires.

Some lack of joined up thinking there, if he was correct.


--
Clive Page

In article , (Clive Page)
wrote:

In fact, as it happens, I had bought a new Railcard with 3-year
validity but he told me their system could at most add two years of
discounts to an Oyster Card, so now I have to remember to do same
thing again in October 2017, not Oct 2018 when the Railcard itself
expires.

I'm fairly sure that's ******** because the expiry date for my 3 year
railcard was shown to me correctly by a staff member at Harrow-on-the-Hill.

--
Colin Rosenstiel

In message of Sat, 24
Oct 2015 18:43:28 in uk.transport.london,
writes
In article , (Clive Page)
wrote:

In fact, as it happens, I had bought a new Railcard with 3-year
validity but he told me their system could at most add two years of
discounts to an Oyster Card, so now I have to remember to do same
thing again in October 2017, not Oct 2018 when the Railcard itself
expires.

I'm fairly sure that's ******** because the expiry date for my 3 year
railcard was shown to me correctly by a staff member at Harrow-on-the-Hill.


LU has a habit of changing rules.
1) Delay repayments used to refund the paper ticket fare. Now they
refund the fare paid. I don't know how Travelcards fit this.
2) For a short time, identity documents had to be shown to get an Oyster
Deposit refund. That change was applied retrospectively.
3) ?
--
Walter Briscoe

In message , at 04:26:48
on Mon, 19 Oct 2015, remarked:
Helpfully they have also removed some
ticket machines in that ticket hall (those on the left of the
gateline). Why on earth have they done that?

Did they move them to the right of the gateline where the windows
used to be? This is what it looked like soon after opening:

http://www.perry.co.uk/images/stp-western-queue.jpg

With only two, or possibly three, machines; on the far right.

That picture is not clear to me

In the middle distance are four windows, each with a ?pink light
above them. There's a single queue using a classic blue-tape zigzag.

In the foreground running from right to left are two separate ad-hoc
queues for ticket machines (which are themselves just out of shot).

What I'm not sure about is whether there's a third machine just in
shot, with a group of ladies and a girl with a pigtail milling around
in front.

but I think there were more than 2 or 3 machines. I didn't get that
close to the machines.

Probably four, based on this photo I took yesterday:

http://www.perry.co.uk/images/stp-original-four.jpg

My recollection of the current configuration is also not clear, Roland. If
they have indeed moved all the machines to one side

http://www.perry.co.uk/images/stp-seven-gone.jpg

of the gateline that is
hardly convenient to people coming from King's Cross/Euston Road rather than
St Pancras who all now have to walk past the gateline to access any ticket
machines.

The machines they've move start right next to the gateline, so hardly
the mountainous molehill you suppose:

http://www.perry.co.uk/images/stp-eleven-new.jpg

(Sorry about fuzzy photos, I had to take them through a glass partition)
--
Roland Perry

In article , (Roland Perry)
wrote:

In message , at
04:26:48 on Mon, 19 Oct 2015, remarked:
Helpfully they have also removed some
ticket machines in that ticket hall (those on the left of the
gateline). Why on earth have they done that?

Did they move them to the right of the gateline where the windows
used to be? This is what it looked like soon after opening:

http://www.perry.co.uk/images/stp-western-queue.jpg

With only two, or possibly three, machines; on the far right.

That picture is not clear to me

In the middle distance are four windows, each with a ?pink light
above them. There's a single queue using a classic blue-tape zigzag.

In the foreground running from right to left are two separate ad-hoc
queues for ticket machines (which are themselves just out of shot).

What I'm not sure about is whether there's a third machine just in
shot, with a group of ladies and a girl with a pigtail milling around
in front.

but I think there were more than 2 or 3 machines. I didn't get that
close to the machines.

Probably four, based on this photo I took yesterday:

http://www.perry.co.uk/images/stp-original-four.jpg

My recollection of the current configuration is also not clear, Roland.
If they have indeed moved all the machines to one side

http://www.perry.co.uk/images/stp-seven-gone.jpg

of the gateline that is
hardly convenient to people coming from King's Cross/Euston Road rather
than St Pancras who all now have to walk past the gateline to access any
ticket machines.

The machines they've move start right next to the gateline, so hardly
the mountainous molehill you suppose:

http://www.perry.co.uk/images/stp-eleven-new.jpg

(Sorry about fuzzy photos, I had to take them through a glass
partition)

As I was standing by the gateline (extreme left of your picture) and the
area was crowded with lengthy queues, the situation was nothing like as
clear as you seem to think. I was looking for a rack of tube maps, remember.

--
Colin Rosenstiel

In message , at 14:31:34
on Wed, 28 Oct 2015, remarked:

http://www.perry.co.uk/images/stp-eleven-new.jpg

(Sorry about fuzzy photos, I had to take them through a glass
partition)

As I was standing by the gateline (extreme left of your picture) and the
area was crowded with lengthy queues, the situation was nothing like as
clear as you seem to think. I was looking for a rack of tube maps, remember.

So why complain about the ticket machines (which you weren't looking
for) having been moved?
--
Roland Perry

In article , (Roland Perry)
wrote:

In message , at
14:31:34 on Wed, 28 Oct 2015, remarked:

http://www.perry.co.uk/images/stp-eleven-new.jpg

(Sorry about fuzzy photos, I had to take them through a glass
partition)

As I was standing by the gateline (extreme left of your picture) and the
area was crowded with lengthy queues, the situation was nothing like as
clear as you seem to think. I was looking for a rack of tube maps,
remember.

So why complain about the ticket machines (which you weren't looking
for) having been moved?

Because not in your picture, off to the left, is a wall which used to have
at least 4 ticket machines and would have been on my way to the gateline had
I needed one.

--
Colin Rosenstiel

In message , at 17:41:52
on Wed, 28 Oct 2015, remarked:
http://www.perry.co.uk/images/stp-eleven-new.jpg

(Sorry about fuzzy photos, I had to take them through a glass
partition)

As I was standing by the gateline (extreme left of your picture) and the
area was crowded with lengthy queues, the situation was nothing like as
clear as you seem to think. I was looking for a rack of tube maps,
remember.

So why complain about the ticket machines (which you weren't looking
for) having been moved?

Because not in your picture, off to the left, is a wall which used to have
at least 4 ticket machines and would have been on my way to the gateline had
I needed one.

You mean the ones I posted a link to in my earlier posting?

http://www.perry.co.uk/images/stp-seven-gone.jpg

ps Are you legs broken, or something. The new row of machines also go
all the way up to the gateline.
--
Roland Perry

In article , (Roland Perry)
wrote:

In message , at
17:41:52 on Wed, 28 Oct 2015, remarked:
http://www.perry.co.uk/images/stp-eleven-new.jpg

(Sorry about fuzzy photos, I had to take them through a glass
partition)

As I was standing by the gateline (extreme left of your picture) and
the area was crowded with lengthy queues, the situation was nothing
like as clear as you seem to think. I was looking for a rack of tube
maps, remember.

So why complain about the ticket machines (which you weren't looking
for) having been moved?

I was looking for support staff.

Because not in your picture, off to the left, is a wall which used to
have at least 4 ticket machines and would have been on my way to the
gateline had I needed one.

You mean the ones I posted a link to in my earlier posting?

http://www.perry.co.uk/images/stp-seven-gone.jpg

Yes.

ps Are you legs broken, or something. The new row of machines also go
all the way up to the gateline.

Except for the queuing maze you have to traverse to actually get to them,
you mean?

--
Colin Rosenstiel

In message , at 07:39:03
on Thu, 29 Oct 2015, remarked:
Yes.

ps Are you legs broken, or something. The new row of machines also go
all the way up to the gateline.

Except for the queuing maze you have to traverse to actually get to them,
you mean?

Which was empty when I took this photo, early afternoon on a weekday:

http://www.perry.co.uk/images/stp-eleven-new.jpg
--
Roland Perry