I meant using a contactless payment card (because most banks aren't
issuing them)

Ah, yes. My misreading. Sorry.

--
Robin
reply to address is (meant to be) valid

On Mon, 5 May 2014 22:48:55 +0200, "tim....."
wrote:

I accept that the majority of Germans will happily buy their tickets from a
machine

Well, they've had years of practice in most German systems! Try
finding a human in the U-Bahn.

Richard.

In article ,
(tim.....) wrote:

wrote in message
...

It's a long time since I used East Putney with the ticket office open.
But It's also a long time since I used it in the morning peak.

I can't see E Putney being an obvious candidate for a closed ticket
office

Current opening times:

Monday - Friday
07:00 - 12:00
17:00 - 19:00

Saturday
09:15 - 16:30

Sunday
10:00 - 15:45

--
Colin Rosenstiel

In article
,
(Recliner) wrote:

wrote:
In article
,
(Recliner) wrote:

wrote:
In article ,
(tim.....) wrote:

I still remain convinced that this big bang of closing all TO in one
go and expecting the 1,000,000 people per day to change their habits
and suddenly start using machines is doomed to failure and chaos will
ensue - and that's just considering the people who are queuing, by
choice, to buy "normal!" tickets, ignoring all of the edge cases that
the machines can't handle.

Who says they are going to close them all at once? I thought they
had been closing ticket offices for some time.

Have any ticket offices been shut so far? I thought they were all
still there, but many suburban station offices are only used for part
of the day.

It's a long time since I used East Putney with the ticket office
open. But It's also a long time since I used it in the morning peak.

It's not hard to find East Putney's ticket office hours (which are much
better than many stations in oyster London):

Monday - Friday 07:00 - 12:00, 17:00 - 19:00
Saturday 09:15 - 16:30
Sunday 10:00 - 15:45

From
http://www.tfl.gov.uk/hub/stop/940GZ...round-station/

Indeed. Try this one:

Ticket Office Opening Hours at Chigwell

Monday - Friday
Closed

Saturday
Closed

Sunday
Closed

--
Colin Rosenstiel

In message , at 20:39:21 on Mon, 5 May
2014, tim..... remarked:
They must have some idea of the consequences of closing the ticket offices
they have already closed, surely?

They must. But the rational for this full closure is the expected use
of PayWave, and they can't have any idea if this will become the
alternative of choice because it isn't available yet

Isn't that several months late now? (I know it's available on buses and
to a small number of tube trialists, but the rollout was originally
intended to be in 'early 2014' I thought. Maybe they are waiting for all
the Barclays OnePulse to be flushed out of the system (potential 100%
card clash), which is 30th June.
--
Roland Perry

wrote in message
...
In article ,
(tim.....) wrote:

"Paul Corfield" wrote in message
...
On Mon, 05 May 2014 13:05:01 -0500,
wrote:

There's clearly been a shed load of propaganda from both sides and I
don't think the public have been given the full facts.

I doubt that the normal travelling public cares

They will however care if they have to queue up for an extended
period at a machine to make a simple transaction because there is a
shed load of people in front of them struggling to complete their
transaction, because the don't know what to do and there isn't enough
staff on hand to help.

I thought the point was to redeploy staff in ticket hall areas and that
one
of their activities would be to help in cases like this?

Whatever TfL says there's not going to be one helper per ticket machine


This is why I am an interested party, as an occasional user of the
system I normally top up my oyster at a machine and I don't want to
have to queue up behind a coach load of technophobes!

If you need to visit a ticket office now you already have that
opportunity.

I think you misunderstand

I currently use the machine because all the numpties are in the queue for
the manned counter(s)

If there's no manned counter, I'm going to be behind the numpties

tim



--
Colin Rosenstiel

"Steve Fitzgerald" ] wrote in message
...
In message , Paul Corfield
writes

I think the simple point to make is that yes people can and do cope with
machines. Nonetheless people will often baulk at using them without some
initial help and explanation. There will always be some people who prefer
face to face contact where someone else provides the service. LU's plans
take that element of service away for most transactions - we don't know
what tasks will be done by staff signing on to normally passenger operated
machines. Of course when a staff member is signed on to a POM it is not
available for use by other customers. Many stations only have 1 of the
wider machines that take coins, notes and cards with the big touch screen
displays. If that's signed on by a staff member then a queue could
develop quite quickly.

The only POMs that a member of staff can currently sign on to is the AFM;
the others need a hardware update before they can cope.

The CSA can currently resolve the last unresolved journey, cancel an
entry-exit (if someone leaves the system), add certain cards to the Oyster
(Bus-Tram pass, Jobseeker) and set the registered flag for a previously
registered card. I understand more options are to follow but all other
matters are to be referred to the Oyster helpline (at least on an 03xx
number now)

This isn't TfF's staff forum, can we have a translation please

tim

wrote in message
...
In article ,
(tim.....) wrote:

wrote in message
...

It's a long time since I used East Putney with the ticket office open.
But It's also a long time since I used it in the morning peak.

I can't see E Putney being an obvious candidate for a closed ticket
office

Current opening times:

I found the actual press release today and EP is in the 4th category (of 4)
as low-medium use commuter station.

I'm surprised, I thought it would be higher than that

tim

In article ,
(tim.....) wrote:

wrote in message
...
In article ,
(tim.....) wrote:

"Paul Corfield" wrote in message
...
On Mon, 05 May 2014 13:05:01 -0500,
wrote:

There's clearly been a shed load of propaganda from both sides and I
don't think the public have been given the full facts.

I doubt that the normal travelling public cares

They will however care if they have to queue up for an extended
period at a machine to make a simple transaction because there is a
shed load of people in front of them struggling to complete their
transaction, because the don't know what to do and there isn't enough
staff on hand to help.

I thought the point was to redeploy staff in ticket hall areas and that
one of their activities would be to help in cases like this?

Whatever TfL says there's not going to be one helper per ticket machine

Why would there need to be? The numbers needing advice could well be less
than the numbers previously queueing at ticket offices.

This is why I am an interested party, as an occasional user of the
system I normally top up my oyster at a machine and I don't want to
have to queue up behind a coach load of technophobes!

If you need to visit a ticket office now you already have that
opportunity.

I think you misunderstand

I currently use the machine because all the numpties are in the queue
for the manned counter(s)

If there's no manned counter, I'm going to be behind the numpties

Your experience of numpties is different from mine then. IME SOD's law is
that they are always in the one queue I /have/ to join.

--
Colin Rosenstiel

In message , at 16:56:56 on Tue, 6 May
2014, tim..... remarked:

Whatever TfL says there's not going to be one helper per ticket machine

Agreed. Maybe one per station (or two at really busy stations).

I currently use the machine because all the numpties are in the queue
for the manned counter(s)

There are plenty of numpties using (FSVO) the machines.
--
Roland Perry