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No online information during storms
Neil Spellings wrote: The National Rail website (the definitive source for rail service disruption) completely failed to mention that London Bridge station had been closed for most of the day. It was NOT closed for ''most of the day''. It was open at least until 13:30 - well over half the day - and I know that because I used it three times in the morning and the 4th time departing at 13:30. I'm amazed that with the technology at our disposal these days not one of these organisations with billion pound budgets could get it right. Have you considered those people who input data into those systems were affected by rail travel and had disrupted work journies? A lot of rail control rooms and CIS/PIS offices and so on work a 24/7 three shift pattern. Most shifts change at 14:00 +/- 1 h. Those coming on duty for the pm shift were probably caught up in travel problems at the height of the winds. Thats certainly when I was travelling away from a meeting in London and when I got cought with a 1 h joourney from London Bridge to Luton taking instead 3.5 hours via bus via Golders Green. No matter how good the technology is, report writing of specific disruptions is a manual task. The system probably went into overload and understaff. -- Nick |
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