we were workin in Bath yesterday, on the way back our train was
(eventually) cancelled and we were taxi'd to Swindon where we
(finally, cold and hungry) got a train to paddington.

This all made our day a bit of an epic, is there any point in
complaining, and to who, and is any compensation due?

--
Mark.
www.MarkVarleyPhoto.co.uk
www.TwistedPhotography.co.uk
www.TwistedArts.co.uk
www.BeautifulBondage.net

MarkVarley - MVP wrote:
we were workin in Bath yesterday, on the way back our train was
(eventually) cancelled and we were taxi'd to Swindon where we
(finally, cold and hungry) got a train to paddington.

This all made our day a bit of an epic, is there any point in
complaining, and to who, and is any compensation due?

http://www.firstgreatwestern.co.uk/Content.aspx?id=442

Para 5.8 - although there is an exception for severe weather, if that was
the problem...

Paul S

On 13 Mar, 11:02, MarkVarley - MVP
wrote:
we were workin in Bath yesterday, on the way back our train was
(eventually) cancelled and we were taxi'd to Swindon where we
(finally, cold and hungry) got a train to paddington.

This all made our day a bit of an epic, is there any point in
complaining, and to who, and is any compensation due?

Depends what caused it. Presumably you were over an hour late so
you'll get 50%, maybe 100% (if you were two hours late) of the return
ticket price back in vouchers

http://www.firstgreatwestern.co.uk/Content.aspx?id=442

You can get a form from a station.

On Thu, 13 Mar 2008 11:08:43 -0000, "Paul Scott"
wrote this gibberish:

MarkVarley - MVP wrote:
we were workin in Bath yesterday, on the way back our train was
(eventually) cancelled and we were taxi'd to Swindon where we
(finally, cold and hungry) got a train to paddington.

This all made our day a bit of an epic, is there any point in
complaining, and to who, and is any compensation due?

http://www.firstgreatwestern.co.uk/Content.aspx?id=442

Para 5.8 - although there is an exception for severe weather, if that was
the problem...

Paul S

I don't know why the initial train was cancelled, they were saying the
delays were 'waiting for train crew' or some such.

we transferred to swindon and the train we got there was delayed 'due
to a freight train seperating', or words to that effect.

no mention of weather.

--
Mark.
www.MarkVarleyPhoto.co.uk
www.TwistedPhotography.co.uk
www.TwistedArts.co.uk
www.BeautifulBondage.net

On Mar 13, 12:18*pm, MarkVarley - MVP
wrote:

we transferred to swindon and the train we got there was delayed 'due
to a freight train seperating', or words to that effect.

I recall something about a freight grinding to a halt in the Severn
Tunnel and causing general mayhem. So FGW should be happy to refund
passengers and claim it back from NR or the freight company - in
principle.
Tim

"Paul Weaver" wrote in message
...
On 13 Mar, 11:02, MarkVarley - MVP
wrote:
we were workin in Bath yesterday, on the way back our train was
(eventually) cancelled and we were taxi'd to Swindon where we
(finally, cold and hungry) got a train to paddington.

This all made our day a bit of an epic, is there any point in
complaining, and to who, and is any compensation due?

Depends what caused it. Presumably you were over an hour late so
you'll get 50%, maybe 100% (if you were two hours late) of the return
ticket price back in vouchers

When I sent in a refund claim from GWR for IIRC, 2 hours late, they just
ignored me. Ironically, I only went by train that day because earlier in
the week a car trip to Reading had taken 2 hours longer than normal.

They won't be getting any more of my custom where I have a choice.

tim

On 13 Mar, 17:24, "tim \(not at home\)"
wrote:
"Paul Weaver" wrote in message

...

On 13 Mar, 11:02, MarkVarley - MVP
wrote:
we were workin in Bath yesterday, on the way back our train was
(eventually) cancelled and we were taxi'd to Swindon where we
(finally, cold and hungry) got a train to paddington.

This all made our day a bit of an epic, is there any point in
complaining, and to who, and is any compensation due?

Depends what caused it. Presumably you were over an hour late so
you'll get 50%, maybe 100% (if you were two hours late) of the return
ticket price back in vouchers

When I sent in a refund claim from GWR for IIRC, 2 hours late, they just
ignored me. Ironically, I only went by train that day because earlier in
the week a car trip to Reading had taken 2 hours longer than normal.

They won't be getting any more of my custom where I have a choice.

tim

In theory you can escalate to Passanger watch or the Rail regulator.

On 13 Mar, 18:10, Paul Weaver wrote:

On 13 Mar, 17:24, "tim \(not at home\)"
wrote:

(snip)

When I sent in a refund claim from GWR for IIRC, 2 hours late, they just
ignored me. Ironically, I only went by train that day because earlier in
the week a car trip to Reading had taken 2 hours longer than normal.

They won't be getting any more of my custom where I have a choice.

tim

In theory you can escalate to Passanger watch or the Rail regulator.

I strongly suggest you put theory into practice Tim.

"Mizter T" wrote in message
...

On 13 Mar, 18:10, Paul Weaver wrote:

On 13 Mar, 17:24, "tim \(not at home\)"
wrote:

(snip)

When I sent in a refund claim from GWR for IIRC, 2 hours late, they
just
ignored me. Ironically, I only went by train that day because earlier
in
the week a car trip to Reading had taken 2 hours longer than normal.

They won't be getting any more of my custom where I have a choice.

tim

In theory you can escalate to Passanger watch or the Rail regulator.

I strongly suggest you put theory into practice Tim.

for 10 pounds, ICBA

tim

On 13 Mar, 20:29, "tim \(not at home\)"
wrote:

"Mizter T" wrote in message

On 13 Mar, 18:10, Paul Weaver wrote:

On 13 Mar, 17:24, "tim \(not at home\)"
wrote:

(snip)

When I sent in a refund claim from GWR for IIRC, 2 hours late,
they just ignored me. Ironically, I only went by train that day
because earlier in the week a car trip to Reading had taken
2 hours longer than normal.

They won't be getting any more of my custom where I have a choice.

tim

In theory you can escalate to Passanger watch or the Rail regulator.

I strongly suggest you put theory into practice Tim.

for 10 pounds, ICBA


Fair enough!