On 12 Apr, 12:07, wrote:
Thank you very much for trying to explain to me yesterday ( Saturday
11th April) *that the *z2-6 cap does not exist for National Railcard
holders. *I respect the fact that you have been in ticketing for 10
years but your sources of information seem incorrect. As I stated to
you yesterday in previous years I *have benefited from the z2-6 cap
and it was not "luck" or "system error" that I received this cap.
Oyster does allow for this cap. I include details.

http://www.tfl.gov.uk/tickets/faresa...ares/6769.aspx

Key points from above :

Holders of the following National Rail Railcards can benefit from
discounted daily price capping:

* * * Disabled Persons
* * * HM Forces
* * * Senior
* * * 16-25

Railcard :
*Journeys
in zones: * Peak * * * * Off Peak

Zones 1-2 * * * £6.70 *£3.35
Zones 1-3 * * * £8.10 *£3.80
Zones 1-4 * * * £9.50 *£3.80
Zones 1-5 * * * £12.10 * * * * £4.60
Zones 1-6 * * * £14.30 * * * * £4.60
Zones 1-9 * * * £15.70 * * * * £5.60
Zones 1-8 + Watford Junction * *£17.50 * * * * £8.55
Zone 2 *£6.70 *£3.00
Zones 2-3 * * * £8.10 *£3.00
Zones 2-6 * * * £8.50 *£3.00
Zones 2-9 * * * £10.10 * * * * £3.35
Zones 2-8 + Watford Junction * *£12.10 * * * * £4.65

As you can see there is a z2-6 Off Peak cap of £3.00 for NR Railcard
holders. I suggest that you raise a point with your superiors as it
seems their training process is not as thorough as it should be. Also
I am very surprised that having worked in ticketing for 10 years that
you thought Shepherds Bush was a Z1 station where in fact it is a Z2
station. ;-)

Happy Easter

uc

I am confused as to why you felt it necessary to have such a
conversation. You already know how the rules work and that you will
receive the cap. The cap is applied automatically by the oyster
system and is nothing to do with the ticket office. Unless you like
going around asking silly questions and then annoying the staff when
they dont know the right answer.