On Thu, 07 Jan 2016 13:18:55 -0600
wrote:
In article ,
(David Cantrell) wrote:
Yes, because the ones out in the station can do more than just sell her
a ticket, and she doesn't have to queue to do things like ask them for
directions or to help guide her through the station.

I'm not sure why you assume she won't have to queue. The staff, when they
appear, look pretty busy to me.

He's just making it up as he goes along for the sake of being contrary.

--
Spud

On Thu, Jan 07, 2016 at 01:18:55PM -0600, wrote:
(David Cantrell) wrote:
Yes, because the ones out in the station can do more than just sell her
a ticket, and she doesn't have to queue to do things like ask them for
directions or to help guide her through the station.
I'm not sure why you assume she won't have to queue.

Because I assume she wasn't lying when telling me about her experiences.

--
David Cantrell | semi-evolved ape-thing

Longum iter est per praecepta, breve et efficax per exempla.

On Thu, 07 Jan 2016 17:16:43 +0000
David Cantrell wrote:
On Wed, Jan 06, 2016 at 01:52:20PM +0000, d wrote:
On Wed, 06 Jan 2016 13:21:28 +0000
I believe it. Being a daily commuter, I never visit a ticket office, so
There's always one.

There are no doubt several hundred thousand of us who interact with the

Several hundred thousand? Wow, so many in a city of 8.6 million.

Oyster system solely via ticket barriers and the interweb. About the
only time I expect to have to go to a TfL ticket office is if my card
breaks.

So if you don't need to use a facility then no one else does, right?

Yes, because the ones out in the station can do more than just sell her
a ticket, and she doesn't have to queue to do things like ask them for
directions or to help guide her through the station.

So you think the people in the ticket office never did anything except sell
tickets? And how would you know since you never used them anyway? Also explain
how suddenly a queue that would have been for the ticket office suddenly
vanishes if the staff member is no longer sitting behind a window.

--
Spud

wrote in message ...
On Thu, 07 Jan 2016 17:16:43 +0000
David Cantrell wrote:
On Wed, Jan 06, 2016 at 01:52:20PM +0000, d wrote:
On Wed, 06 Jan 2016 13:21:28 +0000
I believe it. Being a daily commuter, I never visit a ticket office, so
There's always one.

There are no doubt several hundred thousand of us who interact with the

Several hundred thousand? Wow, so many in a city of 8.6 million.

Oyster system solely via ticket barriers and the interweb. About the
only time I expect to have to go to a TfL ticket office is if my card
breaks.

So if you don't need to use a facility then no one else does, right?

Yes, because the ones out in the station can do more than just sell her
a ticket, and she doesn't have to queue to do things like ask them for
directions or to help guide her through the station.

So you think the people in the ticket office never did anything except
sell
tickets? And how would you know since you never used them anyway? Also
explain
how suddenly a queue that would have been for the ticket office suddenly
vanishes if the staff member is no longer sitting behind a window.

well of course the queue vanishes

why on earth would anybody queue up at a point where nothing was on offer?

tim



--
Spud

On Fri, Jan 08, 2016 at 09:37:10AM +0000, d wrote:

So if you don't need to use a facility then no one else does, right?

I didn't say that. You need to work on your English comprehension.

I have ignored everything else you wrote because it is just as much the
result of your failure to understand English.

--
David Cantrell | Hero of the Information Age

Vegetarian: n: a person who, due to poor lifestyle choices,
is more likely to get arse cancer than a normal person

In article ,
(David Cantrell) wrote:

On Fri, Dec 11, 2015 at 10:55:10AM +0000, d wrote:

They've started handing out leaflets at stations starting "We're making
some changes in ticket halls to enhance customer service".

Do they honestly expect daily commuters to believe this horse****?

I believe it. Being a daily commuter, I never visit a ticket office, so
it won't have any effect on me. But for occasional travellers such as
my mother, having more staff out in the station has been helpful.

Yes, it would be nice if there were staff more readily available. Sadly my
experience is that there aren't.

--
Colin Rosenstiel

wrote:
In article ,
(David Cantrell) wrote:

On Fri, Dec 11, 2015 at 10:55:10AM +0000, d wrote:

They've started handing out leaflets at stations starting "We're making
some changes in ticket halls to enhance customer service".

Do they honestly expect daily commuters to believe this horse****?

I believe it. Being a daily commuter, I never visit a ticket office, so
it won't have any effect on me. But for occasional travellers such as
my mother, having more staff out in the station has been helpful.

Yes, it would be nice if there were staff more readily available. Sadly my
experience is that there aren't.

I hadn't used the offices in years, and haven't needed to use the staff in
the ticket hall, so my observations are strictly anecdotal only. But I
think I do see more staff in the halls than before, though it looks a bit
random.

One question I have: this move was designed to cut staff costs, so have the
numbers on duty dropped?

On Wed, 6 Jan 2016 22:59:51 -0000 (UTC)
Recliner wrote:
One question I have: this move was designed to cut staff costs, so have the
numbers on duty dropped?

I would say no , at the moment. But I suspect the long term plan is to not
rehire people who leave so reducing staff costs that way. Thank god Boris will
soon be out otherwise I suspect LU would have ended up like the DLR or the
Newcastle metro with scarcely any staff to be seen anywhere.

--
Spud

On Thu, Jan 07, 2016 at 11:15:15AM +0000, d wrote:
On Wed, 6 Jan 2016 22:59:51 -0000 (UTC)
Recliner wrote:
One question I have: this move was designed to cut staff costs, so have the
numbers on duty dropped?
I would say no , at the moment. But I suspect the long term plan is to not
rehire people who leave so reducing staff costs that way. Thank god Boris will
soon be out otherwise I suspect LU would have ended up like the DLR or the
Newcastle metro with scarcely any staff to be seen anywhere.

And yet my experience of a (mostly) staff-free system, posted a few
weeks back, is that it works.

--
David Cantrell | Enforcer, South London Linguistic Massive

I caught myself pulling grey hairs out of my beard.
I'm definitely not going grey, but I am going vain.