On Fri, 11 Dec 2015 18:50:17 +0000
Paul Corfield wrote:
Some things have been put on line but there has been no open
communication with passengers as to what to do in a wide range of
circumstances. I suspect a lot of people are going to horribly caught
out in the next few weeks as they get to the time when they renew
annual season tickets and don't have a facility to do it "on the
spot". I suspect a lot of revenue will go to train companies and away
from LU. The last three ticket offices close on 18 December 2015.

I wonder if the Blonde Buffoon realises that he's shafted a large proportion
of the people who voted for him. Not that he probably would care anyway, he's
succesfully used the majoral office as a springboard to the cabinet which was
always his intention and IMO never gave a rats arse about London or the people
in it.

--
Spud

Totally agree, additionally the ticket office could print detailed receipts and journey history statements showing your last 10 journeys (especially useful for those with unregistered oysters)

On Fri, Dec 11, 2015 at 10:55:10AM +0000, d wrote:

They've started handing out leaflets at stations starting "We're making some
changes in ticket halls to enhance customer service".

Do they honestly expect daily commuters to believe this horse****?

I believe it. Being a daily commuter, I never visit a ticket office, so
it won't have any effect on me. But for occasional travellers such as
my mother, having more staff out in the station has been helpful.

--
David Cantrell | Godless Liberal Elitist

Please stop rolling your Jargon Dice and explain the problem
you are having to me in plain English, using small words.
-- John Hardin, in the Monastery

On Wed, 06 Jan 2016 13:21:28 +0000
David Cantrell wrote:
On Fri, Dec 11, 2015 at 10:55:10AM +0000, d wrote:

They've started handing out leaflets at stations starting "We're making some
changes in ticket halls to enhance customer service".

Do they honestly expect daily commuters to believe this horse****?

I believe it. Being a daily commuter, I never visit a ticket office, so

There's always one.

it won't have any effect on me. But for occasional travellers such as
my mother, having more staff out in the station has been helpful.

More helpful that one of them being in the ticket office and actually being
able to sell her a ticket rather than telling her to go join the queue at
a machine?

--
Spud

On Wed, 6 Jan 2016 13:52:20 +0000 (UTC), d wrote:

On Wed, 06 Jan 2016 13:21:28 +0000
David Cantrell wrote:
On Fri, Dec 11, 2015 at 10:55:10AM +0000, d wrote:

They've started handing out leaflets at stations starting "We're making some
changes in ticket halls to enhance customer service".

Do they honestly expect daily commuters to believe this horse****?

I believe it. Being a daily commuter, I never visit a ticket office, so

There's always one.

it won't have any effect on me. But for occasional travellers such as
my mother, having more staff out in the station has been helpful.

More helpful that one of them being in the ticket office and actually being
able to sell her a ticket rather than telling her to go join the queue at
a machine?

Even when the ticket offices were technically 'open', many in the
suburbs had very limited hours. Staff are actually more accessible now
than then.

On Wed, 06 Jan 2016 13:55:11 +0000
Recliner wrote:
On Wed, 6 Jan 2016 13:52:20 +0000 (UTC), d wrote:
More helpful that one of them being in the ticket office and actually being
able to sell her a ticket rather than telling her to go join the queue at
a machine?

Even when the ticket offices were technically 'open', many in the
suburbs had very limited hours. Staff are actually more accessible now
than then.

Well the staff at my station seem to spend their time sitting in the booth
or the control office reading the paper. I'm not entirely sure how thats
supposed to be more accessible.

--
Spud

On Wed, 6 Jan 2016 14:11:08 +0000 (UTC), d wrote:

On Wed, 06 Jan 2016 13:55:11 +0000
Recliner wrote:
On Wed, 6 Jan 2016 13:52:20 +0000 (UTC), d wrote:
More helpful that one of them being in the ticket office and actually being
able to sell her a ticket rather than telling her to go join the queue at
a machine?

Even when the ticket offices were technically 'open', many in the
suburbs had very limited hours. Staff are actually more accessible now
than then.

Well the staff at my station seem to spend their time sitting in the booth
or the control office reading the paper. I'm not entirely sure how thats
supposed to be more accessible.

That's what they did when the offices were supposedly open, but
actually shut most of the time. Now there's at least a chance of them
either coming or being out; I assume they can see on CCTV if someone
looks like they need help.

Why was Londona729 banned after only four innocuous posts?

In article ,
(David Cantrell) wrote:

On Fri, Dec 11, 2015 at 10:55:10AM +0000, d wrote:

They've started handing out leaflets at stations starting "We're making
some changes in ticket halls to enhance customer service".

Do they honestly expect daily commuters to believe this horse****?

I believe it. Being a daily commuter, I never visit a ticket office, so
it won't have any effect on me. But for occasional travellers such as
my mother, having more staff out in the station has been helpful.

Yes, it would be nice if there were staff more readily available. Sadly my
experience is that there aren't.

--
Colin Rosenstiel

wrote:
In article ,
(David Cantrell) wrote:

On Fri, Dec 11, 2015 at 10:55:10AM +0000, d wrote:

They've started handing out leaflets at stations starting "We're making
some changes in ticket halls to enhance customer service".

Do they honestly expect daily commuters to believe this horse****?

I believe it. Being a daily commuter, I never visit a ticket office, so
it won't have any effect on me. But for occasional travellers such as
my mother, having more staff out in the station has been helpful.

Yes, it would be nice if there were staff more readily available. Sadly my
experience is that there aren't.

I hadn't used the offices in years, and haven't needed to use the staff in
the ticket hall, so my observations are strictly anecdotal only. But I
think I do see more staff in the halls than before, though it looks a bit
random.

One question I have: this move was designed to cut staff costs, so have the
numbers on duty dropped?